メルカリで間違った商品を送ってしまったときの対応方法!やり取りで発生した送料などは保証さるみたい。

おはよー!
現役トレーナー、現役ボディビルダーの健っす。

今日は、メルカリにて間違った商品を送ってしまったときの対処法を書いていくよ。
何でこんなことを書くかっていうと、俺がやってしまったからだ!
そして先日、全てのやり取りが完了した。
結構こういう失敗のときって頭が混乱して不安になって、結構冷静に動けないんだよね。
そういう人がこのブログを見て、少しでも安心して迅速に対応できればな、と思って執筆するよ。

ちなみに俺は、似た商品2つが、入れ替わってしまったんだ。
同時に2件の誤った送付をしてしまったんだね。

最初にめちゃくちゃ簡単に、やることをまとめる

  1. 購入者より、「商品が違いますよ」というメッセージが届く
  2. 謝罪後、今後の対応についてこちらが説明する必要がある
    ・着払いにて商品を返送してもらうようにお願いする
    ・正しい商品の発送には匿名配送ができないので住所をお尋ねする
  3. 誤った商品が到着したら、正しい商品を郵便などを使って送付する
  4. 購入者が商品を受け取り、取引の完了
  5. メルカリのお問い合わせより、返送分や、再配達用の費用を領収書の添付付きで報告
  6. その代金がポイントでバックされる

たぶんこれで大丈夫。

購入者側は、誤った送信があったことを運営側に伝える項目があるようだ。
運営側はその報告で、こちらに対応方法や返送分の申請の仕方などをメッセージしてくれた。
メルカリさん本当にありがとう。

俺が今回やったことまとめ(商品の入れ替わり)

俺の場合はもっと複雑だ。
商品が入れ替わってしまったので、2件同時に送付をやってのけたわけだからね。
念のため俺が実際にやった処理もまとめておく。

まず最初に、1人の出品者様よりメッセージで違う商品が届いたとメッセージが入る。
中に○○が入っていたとの詳細も書いて頂けたので、商品が入れ替わったことに気づく。
即刻、対処方法を検索して、返信をする。具体的にはこんな感じ。

大変申し訳ございません。
誤った商品をお送りしてしまったようです。

大変お手数をおかけしますが、「着払い」にてこちらの住所に返送をお願いできますでしょうか?
(自分の本名と住所)

この度は、2つのゲームソフトが入れ替わってしまって発生した後配送で、つまりもうひと方へも誤ったゲームを送ってしまった次第です。
双方の返却が完了しましたら、迅速に正しい商品をお送りいたします。

こちらのミスで大変ご迷惑をお掛けし、申し訳ございません。

けん

まぁこんな感じで書いたと思う。
若干文章を変えて、もう一人の方にもメッセージを送信。

で、幸いにも2人ともいい人だった。
いえいえ気にしないでください!みたいな感じ。人って暖かけー。
更にお一人は送料を負担してくれていた。

翌日くらいにメルカリの運勢側からメッセージ。
「誤った商品を送ったように見受けられる。お互いにメッセージやり取りしてな」
「掛かった費用は保証するからな」

3日後くらいに2つの商品が揃ったので郵便局にて正しい商品を速達で配達する。
この時はお二人共ご自身の住所を書いてくれていたのでそこに送った。
住所が確認できないならメッセージで聞く。ダメらな運営に相談。
ちなみにらくらくメルカリ便や、ゆうゆうメルカリ便は利用できないみたい。

更に翌日、到着の確認があり、評価していただく。2人とも☆5だった。マジ感謝

その後、費用の申請をする。
事前にメッセージに送られてきていた文章をコピペして、返却分や再配達分の費用を明記する。
今回、お一人は返却分の負担をしていただいているので間違えないように。

で、ポイントにてその負担分を確認。

なんで間違えたの?

発端は、同じ形状のゲームソフトが2つほぼ同時に売れたことに始まる。
そして包装をするわけだが、間違えないように小さく作品のタイトルを包装においた。
なぜここまでするかというと、コンビニで配達に必要な伝票には、ゲームの作品名はおろか、配送者の名前すら記名がないんだね。
つまり、このコンビニの伝票が入れ替わると、もう判断がつかなくなるわけだ。

それを分かっていたのに間違えてしまった。

俺は間違いがないように、指差し確認のレベルで伝票を発行した。
「この女性っぽい名前の方がバイオハザード・・・、こっちの男性の名前がボーダーランズ・・・」みたいな感じで、メモが書かれた包装の上に伝票を置いていった。
で、その伝票が乗った2つを、そのままレジに持っていった。

レジの女性が対応してくれたんだが、何故かそのゲームをよく動かす。くるくるする。

(おいおい勘弁してくれ、あの人が今処理している方がこっちのゲームで・・・)
気分は本気を出した時のババ抜きだ、自分が持っていたババを追うやつ。

もう一人の店員さんが出てきてもう片方の伝票を処理する。

(マジかよ、あの女性が持っている方がこっちのゲームで、男性の方がこっちのゲームで・・・

「店長、この紙はここを切るんでしたっけ?」
店長、発行された紙を置いて、店長がその伝票を処理する。
バイトさん、店長が置いた紙を処理する。

(もうやめてくれ、どっちか分からなくなるぞー!)

店長「これどっち?」アルバイト「こっちです!」

(うおおお!信じるしかねぇ!)
モショモショモショ(ゲームに伝票を入れる)

終わり。

まとめ

  • メッセージでやり取りして返却、再配送
  • 費用は保証される
  • 匿名配達ができないので住所を言い、聞く必要がある
  • コンビニ発送時は商品の入れ替わりに注意

以上っす。よかったらシェアをお願いいたします!

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